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1St Experience With Phf Now Even Worse

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#1 MtnMan



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Posted 03 July 2015 - 04:58 PM

Ordered in May, never received merchandise.

On June 16th was emailed that a refund was processed, never received it.

Was told yesterday there's a problem with refunds.

Asked if I would take a store credit.

Why would I want store credit when items don't ship.

Nostrum, people such as yourself may care but as a whole this company shows disregard for customer service especially for a new customer who could have been a source of new revenue month after month.


My money was taken, no refund received, I may never receive a refund due to PROBLEMS,

Natalie Barton from the refund department doesn't respond to email.







#2 Nostrum


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Posted 03 July 2015 - 05:46 PM

OK, I get that you're upset but could you not have just PMed me back that you weren't interested in a store credit instead of bumping your old thread AND starting a new one?
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